Our team is driven by excellence, rewarding our customers with an unrivaled gold standard of service. Each of our team members are provided with hours of fine-tuned training to ensure we are employing only the most efficient and highly knowledgeable team members.
Every 2 weeks, your plumbing technicians are once again, provided with a full eight hours of training, where the focus is on three separate areas of their self-development.
The technicians firstly, are kept up to date with the latest news and products of the industry. This is where we demonstrate the latest in technology to our plumbing technicians as well as how to maintain all their tools ensuring nothing will go wrong when with a customer.
The second area is where they participate in 32 separate areas of customer service, focusing on how the customer experience can be improved. We begin by using a role-play situation where they must demonstrate how they interact with the customer on each job. Once we have worked on those situations, they are then given scenarios and must explain how to give the best customer experience.
The third and final area of our employee training is all about their self-awareness. Our employees participate in an hour-long exam where they must honestly answer a questionnaire focused on their customer service. Once they have completed this, we then sit down with each plumber individually discussing why they have chosen their answers and how they can improve.
The same time and effort is put into our office staff. Our office staff are provided with the same customer experience training as our plumbing technicians. We are passionate about our customers and we will do anything to give them a customer experience they won't forget.
We take pride in not only our plumbing technicians, but all our staff members and the countless hours they have dedicated to themselves to give an award-winning customer service that is second to none.
Our technicians provide maintenance plumbing services to tenants, home owners, real estate agents, hotels, retail outlets, restaurants, factories and even government organisations. Each time, our staff members take pride in the different job types as they get to provide their unrivalled customer service to a number of different people.
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