With more 5 Star reviews than any other plumbing company. More locals choose to use us.
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Welcome to Jetset Plumbing!
Our team is driven by excellence, rewarding our customers with an unrivalled gold standard of service. Each of our team members are subjected to hours of fine-tuned training to ensure we are employing only the most efficient and highly knowledgeable staff members.
Every 2 weeks, your plumbing technicians are once again, subjected to a full eight hours of training, where the focus is on three separate areas of their self-development.
The technicians firstly, are kept up to date with the latest news and products of the industry. This is where we demonstrate the latest in technology to our plumbing technicians as well as how to maintain all their tools ensuring nothing will go wrong when with a customer.
The second area is where they are subjected to 32 separate ordeals, focusing on how the customer experience can be improved. We begin by using a role-play situation where they must demonstrate how they interact with the customer on each job. Once we have worked on those situations, they are then given scenarios and must explain how to give the best customer experience.
The third and final area of our employee training is all about their self-awareness. The employees are subjected to an hour-long exam where they must honestly answer a questionnaire focused on their customer service. Once they have completed this, we then sit down with each plumber individually discussing why they have chosen their answers and how they can improve.
The same time and effort is put into our office staff, they to are subjected to the same customer experience training as our plumbing technicians. We are passionate about our customers and we will do anything to give them a customer experience they won't forget.
We take pride in not only our plumbing technicians, but all our staff members and the countless hours they have dedicated to themselves to give an award-winning customer service that is second to none.
Our technicians provide maintenance plumbing services to tenants, home owners, real estate agents, hotels, retail outlets, restaurants, factories and even government organisations. Each time, our staff members take pride in the different job types as they get to provide their unrivalled customer service to a number of different people.
Our Blogs
The Shocking Disease Lurking In Your Hot Water System
Have you ever had a lukewarm shower? Are your showers not as hot as what they used to be?
Got a broken or blocked pipe? Why pipe relining is less stressful and more cost effective! BONUS: GET THE BOOK. FREE!
Electric vs Gas vs Solar Hot Water Systems
Find out which hot water suits you best. We give you a quick read on Electric, Gas and Solar Hot Water Systems. BONUS: GET THE BOOK. FREE!
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Contact
Jetset Plumbing Pty Ltd
Head Office: (by appointment only)
14/475 Scottsdale Drive,
Varsity Lakes, QLD 4227
Phone: 1800 443 996
Phone: 1300 453 873
QBCC No: 1144704
Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
6:30am-5pm
6:30am-5pm
6:30am-5pm
6:30am-5pm
6:30am-5pm
6:30am-3pm
6:30am-3pm
We accept
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So glad I used this business. I required a quick fix for a blocked sewer line. I was aware of age old issues with an older home and was pleased to receive advice and innovative answers to what was potentially a very expensive problem. I'm pleased to report that the team arrived punctually as promised and had all worked performed on time and in an extremely professional and friendly manner. All rubbish cleared and site clean performed as part of the service. Classy! One fridge magnet I'll keep. I'd be very comfortable in recommending Jetset Plumbing to anyone I know.
