With more 5 Star reviews than any other plumbing company. More locals choose to use us.
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Welcome to Jetset Plumbing!
Our team is driven by excellence, rewarding our customers with an unrivalled gold standard of service. Each of our team members are subjected to hours of fine-tuned training to ensure we are employing only the most efficient and highly knowledgeable staff members.
Every 2 weeks, your plumbing technicians are once again, subjected to a full eight hours of training, where the focus is on three separate areas of their self-development.
The technicians firstly, are kept up to date with the latest news and products of the industry. This is where we demonstrate the latest in technology to our plumbing technicians as well as how to maintain all their tools ensuring nothing will go wrong when with a customer.
The second area is where they are subjected to 32 separate ordeals, focusing on how the customer experience can be improved. We begin by using a role-play situation where they must demonstrate how they interact with the customer on each job. Once we have worked on those situations, they are then given scenarios and must explain how to give the best customer experience.
The third and final area of our employee training is all about their self-awareness. The employees are subjected to an hour-long exam where they must honestly answer a questionnaire focused on their customer service. Once they have completed this, we then sit down with each plumber individually discussing why they have chosen their answers and how they can improve.
The same time and effort is put into our office staff, they to are subjected to the same customer experience training as our plumbing technicians. We are passionate about our customers and we will do anything to give them a customer experience they won't forget.
We take pride in not only our plumbing technicians, but all our staff members and the countless hours they have dedicated to themselves to give an award-winning customer service that is second to none.
Our technicians provide maintenance plumbing services to tenants, home owners, real estate agents, hotels, retail outlets, restaurants, factories and even government organisations. Each time, our staff members take pride in the different job types as they get to provide their unrivalled customer service to a number of different people.
Our Blogs
The Shocking Disease Lurking In Your Hot Water System
Have you ever had a lukewarm shower? Are your showers not as hot as what they used to be?
Got a broken or blocked pipe? Why pipe relining is less stressful and more cost effective! BONUS: GET THE BOOK. FREE!
Electric vs Gas vs Solar Hot Water Systems
Find out which hot water suits you best. We give you a quick read on Electric, Gas and Solar Hot Water Systems. BONUS: GET THE BOOK. FREE!
Latest News
Contact
Jetset Plumbing Pty Ltd
Head Office: (by appointment only)
14/475 Scottsdale Drive,
Varsity Lakes, QLD 4227
Phone: 1800 443 996
Phone: 1300 453 873
QBCC No: 1144704
Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
6:30am-5pm
6:30am-5pm
6:30am-5pm
6:30am-5pm
6:30am-5pm
6:30am-3pm
6:30am-3pm
We accept
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Get these guys superhero capes! I’m so thankful to Blake, Stuart and earth moving helper, David, for rescuing my home from a blocked drain situation, repairing the sewer lines and keeping me involved and informed throughout the whole process. Blake arrived in the rain and quickly got the drains unblocked. He’s incredibly personable and was so good at explaining (and showing me) the tree root issue and pipe breaks. Only after we talked through it all and I was comfortable with the options, Blake had the rest of the crew organised for the excavation work. The team turned up right on time and set to work. Not only that, by the time they left some hours later, they had replanted my pawpaw tree, laid more soil down on my lawn that the bobcat had driven over and tidied up everything beautifully, including giving it all a seeding and water. Throughout the process, the team was professional, reassuring and provided excellent service. I’ll certainly be recommending JetSet Plumbing. Congrats to the team for being such proud supporters of World Vision too. It’s great to deal with a company with a passion for their work and for others.
