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FAQs

About Us

Where are we located?

Our head office is located on the Gold Coast, in Varsity Lakes. In saying that, our plumbers do not have to visit the office daily due to the nature of our business. This allows us to strategically employ plumbers throughout Brisbane and the Gold Coast to cover our service areas. We do this as it means we can have a plumber attend any plumbing job in any service area within a short timeframe; usually on the same day.

We are also currently in the process of opening a second office in Brisbane to make the experience more seamless for our amazing customers.


How long have we been in the business?

The Director of Jetset Plumbing, Greg, has been in business for over 30 years.

Greg started his journey in Sydney back in the day. Then, in 2006, he was headhunted to run the plumbing for the Clem 7 tunnel that goes under the Brisbane river. On completion of this project, he decided he wanted to join the maintenance field and be of service to the people of South East Queensland.

Jetset plumbing was born in a unit located in Queen St Brisbane and the rest is, as they say, history. Greg realised his passion for customer service early on and now it stands as the main value that drives the business today.


Are you a family business or a franchise?

Jetset Plumbing is often mistaken for a franchise because our trucks and vans are seen in so many places. However we are a family business and have no plans of changing this in the future. We believe that all of our staff and customers are a part of the Jetset family and we never want to lose that connection.

So much so that the foundations are already in place to continue supplying the best service possible with Greg's four, yes four, sons already taking on roles within the business.


Why do we support World Vision?

At Jetset Plumbing, we believe we have a responsibility to do our part in making a difference in our world. This is why we support World Vision.

The Cambodia Village is located in a rural area with a very humid climate. Most of the people are farmers, and having to constantly deal with the heat, poor sanitation, and poor hygiene often leaves them riddled with illness and suffering from exhaustion. Without the help of World Vision, many of the children are forced to stop attending school so that they can also work on the farms in these tough conditions. Our mission with World Vision is to build a library for the village so we can help provide access to education.

Also, thanks to our amazing customers, we are able to sponsor a child in Cambodia for each staff member at Jetset Plumbing. Our plumbers carry a photo of their sponsored child on their keyrings, as a daily reminder of the bigger cause. This is something our team is very proud of.


Scheduling

Do you work weekends?

We operate from Monday to Sunday, with plumbers rostered on both Saturdays and Sundays. We find this works best for a lot of our customers who work on weekdays. No matter whether it's a weekday or a weekend, if there is work that needs to be done we will be there.


Do I have to be home?

This is entirely up to you. We have done thorough checks on all of our plumbers and trust that they can work either inside or outside of your house without you needing to be there. Compromising a customer's trust is an offence we take very seriously at Jetset Plumbing and all of our plumbers know that your property and belongings are not to be touched unless work is being carried out.


Can you come after 3pm?

There is absolutely no problem with us coming out to your property after 3pm. We understand some customers may not get home until after 3pm so we make ourselves flexible enough to work around your busy schedule if there is a need.

The reason we don't do this too regularly is because suppliers usually close by 4pm meaning we might not be able to source the necessary parts. This then means our service can suffer due to elements out of our control.


Can you come out today?

Usually if you contact us before 12pm we can organise a plumber to get to you that same day. If you contact us after 12pm there is still the possibility of a plumber getting to you on the same day, however sometimes our plumbers can get caught up on a job for longer than anticipated. In saying this, we will always do our best to get a plumber out to you as soon as possible.


What is the earliest start time?

Our first job is usually booked for 7am. We find if we need to use machinery this is a fair start time when taking into account any neighbours. If by chance there is a unique situation and we need to start earlier than we are happy to make the arrangements.


Can you do the work straight away?

Almost 90% of the time we are able to do the work straight away. Our goal is to always attend to the problem as soon as possible to take the stress off you. However, sometimes there are elements out of our control such as suppliers being shut or it being late meaning the job won't finish in daylight.


Expenses and Warranty

Job rate vs hourly rate.

A job rate is the price given to customers before the job begins. This means that, even if the job takes longer than initially discussed, the final price will not change.

An hourly rate is based on the time it takes to complete the job. This often means sub performing technicians will charge customers more than your best technicians as they usually take longer to complete a job.

At Jetset Plumbing we use a job rate system. We believe that this is better for the customer as all expenses are discussed upfront, leaving no room for tricky extras.


Do you warrant your work?

We offer 100% warranty on all of our workmanship, and if any of the materials we use are faulty, we will also warrant them. If by any chance you are unhappy with our work or you wish to cancel your job, we are happy to organise a 100% return of your funds.


What are our payment options?

We offer a wide range of payment options to suit the majority. We accept card, cheque, cash, and payment plans such as buy now pay later and zip pay. We cater towards our customers and have found that one of the above options usually works.


How much will the job cost?

This is a difficult question to give one universal answer to as there are so many variables. Giving a price before seeing the extent of the job can lead to trust issues between us and the customer. However we do give the exact cost of any job before we start the work so you can feel comfortable in knowing what you will be paying once the work is done.


Is there a call out fee?

Jetset Plumbing does not charge a callout fee. We trust our plumbers enough to provide excellent customer service. We find this is what brings about 94% of our customers back again and again.


Does it cost more if you need to pick up materials?

The price given at the start of the job will remain the same even if our plumbers need to pick up materials. That is the advantage of a flat job rate. If you were being charged an hourly rate then the plumber needing to pick up materials would affect the overall cost as it takes extra time.


Is pipe relining expensive?

Pipe relining is nowhere near as expensive as having to dig up and possibly damage existing property just to replace a pipe. The technology needed to do relining work is cutting edge, but in our minds it'll save you big time in the long run.


General

Can I request a certain plumber?

Absolutely. We love when a customer wants to request the same plumber they previously had. As a business, it shows that our plumbers are putting in the extra effort to meet all of the customer's needs. These plumbers often get recognised as we believe in rewarding excellence.


Will I know who is coming?

Yes, you can ask the office staff for this information when booking your plumbing job. Additionally, you will receive a call from your plumber 30-minutes prior to their arrival so that they can introduce themselves and give you an idea of when they'll be arriving.


Will you ring on your way?

If you are scheduled in for the first job of the day, 7am, we won't ring prior to showing up. If you are scheduled for any other time slot during the day you will receive an introductory call from the plumber assigned to your job 30-minutes prior to their arrival. This is to ensure you have peace of mind knowing your plumber is on their way.


Do our plumbers come in uniform?

The uniform our Jetset plumbers wear has been specifically designed to stand out and be easily identifiable. Our plumbers all have their name on the back of their shirts, along with a picture of the Jetset van on the front. This allows you, the customer, to feel safe knowing who is at your door.


Do I have to go ahead with the job?

Not at all. We respect your choice to decline a job, however we do appreciate any feedback you might have in regards to our service. This information helps us improve for the next time.


Can you send someone experienced?

The majority of the plumbing team at Jetset Plumbing have had a minimum of six years experience in the field. They have an extensive knowledge base and will be happy to answer any questions you might have.


Do you organise the electrician if the job requires it?

Some jobs do require an electrician to relocate wires or heaters. If an electrician is needed, we are more than happy to organise one to do the work. In saying that, if you have an electrician you would prefer to use that is fine as well. Whatever works best for you is what we want.


Do you submit forms to the council?

Yes. We submit all of the relevant form 4's and paperwork required for each and every job. So there is no need to worry as it has already been done.


What is a Master Plumber?

The term 'Master Plumber' refers to a plumber who has achieved the highest level of certification and expertise in the plumbing industry. The certification recognises the plumber's advanced knowledge and skills and guarantees high quality workmanship alongside a complex understanding of plumbing regulations. A Master Plumber is capable of troubleshooting issues, providing expert guidance and handling complex plumbing projects. These plumbers adhere to a strict code of conduct, meaning you can be sure you are receiving the best possible service.


Jobs and Supplies

Do we supply materials as well?

Jetset Plumbing has a great relationship with all of the reputable suppliers. Reece, Tradelink, Plumbers co-op, Bunnings, Samios just to name a few. So, if we need to source the materials for the job we are all too happy to do so. Let us chase up the materials if the need be, it's our pleasure.


Do we do gas fitting?

Yes we do. We are fully licensed to carry out gas work at your property. Our plumbers have to successfully complete extensive training before we send them to your home or office. So whether it's a gas hot water heater, gas stove, or a gas room heater, our licensed gas fitters can take care of it.

There are two types of gas that are generally used in South East Queensland. There's natural gas which is distributed to the property through pipelines, or Liquid petroleum gas (LPG) which is usually available by bottle.


Do we carry stock on board our trucks?

The iconic Jetset vans carry stock for about 90% of our plumbing jobs. This is monitored on a weekly basis to ensure the vans are always ready to go. However, there are unique situations where the part needed might not be in the van, though 99% of the time our plumber will be able to source the materials from a supplier nearby.


Will you replace a tap washer?

There is no job that is too small for Jetset Plumbing. Not only will we replace your washer, we'll also service your taps while we're there. We do this to make sure that everything is working as smoothly as possible for you to save you from any future hassle.


Do you repair the leak after detecting it?

All of our leak detectors are licensed plumbers, which means you get the comfort of knowing they will be able to locate and fix the leak on the same day. We are a one stop shop.


Do you do roof leaks?

Jetset Plumbing has a group of specialist roof plumbers in our great team. Whether it is sealing existing leaks, renewing old flashings, or even renewing roofs, our team of specialists are qualified and ready to help.


Why don't we install heat pumps?

The number one reason we don't install heat pumps is because replacement parts for existing heat pumps are incredibly difficult to source. This would affect the level of service we could provide.

We also find that heat pumps can be more trouble than they're worth. They often have a lot of issues making the experience far less enjoyable for you.


What is pipe relining and can you do it?

We sure do. Jetset Plumbing is the pipe relining expert in South East Queensland. Pipe relining is a revolutionary new technology that can repair your cracked and broken drains without the need to dig. Our team has done extensive training over the years to make sure you are getting the best product possible. We back this up with a 25 year warranty and a free camera inspection each year.


Do you supply toilets or do we buy them?

We can usually source any materials that your job might require straight away. So yes, if it makes your experience more seamless and smooth, we can absolutely source a toilet for you.


What equipment do we use for leak detection?

For concealed, outdoor leaks we use Sewerin acoustic water leak devices. With these devices, a system of one hand receivers, microphones and test rods work to send shockwaves to a headset. These shockwaves allow our plumbers to pinpoint the leak. We also use thermal imaging, which we find is especially helpful in shower areas.


Do you do camera inspections for pipes?

Yes, we can do camera inspections for sewer and stormwater pipes. We have drain cameras and monitors in most of the Jetset vans, which we can use to report on the condition of the drainage line, or find any damages that need fixing. If required, we are also able to put these findings on a USB for you.

Camera inspections are highly recommended for anyone purchasing a new property as some drain damage can amount to tens of thousands of dollars.


Why can't my leaking hot water heater be repaired?

Usually a heater cannot be repaired once there is a visible leak. Water heater leaks often start internally so once the leak reaches the outside of the heater the interior is sure to be rusted quite badly. By this point, repairing one leak would only lead to a new one starting somewhere else. This is why we recommend a replacement instead of a repair.


Can water be connected to my fridge even if there is no tap near?

Yes, water can be connected to your fridge even if there is no tap nearby. We find an accessible water line, tee into that line and run a new line behind the fridge, which allows us to then install a tap.



Why Does My Toilet Keep Running?

There are 3 common reasons your toilet will keep running:

1. Your Float Needs to Be Lowered

The water level in your tank is controlled by the float. This float can be adjusted to change how your toilet flushes. If it's set too high, water will spill into the toilets overflow tube and the fill valve won't shut off. By lowering the float below the overflow tube, you can stop your toilet from constantly running.

2. Your Flapper Is Leaking & Needs to Be Replaced

The flapper lets water come into the toilets tank and prevents more water from coming in. If your flapper has been damaged or the chain moving it up and down has been damaged, the water can continue to flow non-stop.

3. The Refill Tube Is Too Long

If the refill tube is too long or improperly positioned, it can cause your toilet to continuously flow. By shortening and repositioning the refill tube, you can prevent a non-stop flowing toilet.


How To Unblock a Drain – Top 5 Methods

1. The Classic Plunger

When you think about unclogging a blocked drain, the first image that comes to mind is a plunger. Seal the drain with the plunger and push down to force air through the blocked pipe to dislodge the blockage. If you have a double kitchen sink, be sure to block off both drains to insure good pressure. There are a variety of plungers that are designed for different types of drains, e.g. the plunger you use for the kitchen sink is different from the one you should use for a toilet.

2. Toxic Chemicals

You can use a cocktail of toxic and acidic chemicals to dissolve and break down the blockage. Products such as caustic soda and hydrochloric acid are available at most hardware stores. When using these chemicals make sure to be in a when ventilated room and wear thick rubber gloves with a breathing mask. Refer to the instructions of the product you used and don't overuse them, otherwise you risk damaging the pipes and making yourself sick.

3. Non-Toxic Chemicals

One good recipe for a non-toxic chemical method of unclogging your drain is a mix of ½ cup of bi-carb soda, ½ cup of salt, 1 cup of vinegar, and one cup of hot water. This method doesn't pose a risk to your pipes or your health. You may need to use this method several times before the pipe is completely unclogged.

4. The Technical Method

Through the use of a CCTV drain camera and specially designed 5000 PSI High-Pressure Water Jetters, the blockage can be cut through and dislodged. The problem is, most people don't have this specialised equipment or have the training to use them, which brings us to the last method.

5. The Easy Method

Call up the team at Jetset Plumbing and one of our experienced plumbers will take care of your blocked drain quickly and efficiently. Using the latest in plumbing technology, our team will get your pipes flowing as good as new. Save yourself time and hassle of trying to unclog your drain, and get the Jetset plumbing specialists to take care of your blocked drain.


6 Most Common Causes of a Blocked Drain

1. Fat, Oil, & Grease

The build-up of fat, oil, and grease is the enemy of your plumbing. Many people treat their drains like a garbage disposal, but over time, fats and oils can build up in your drains and eventually cause a blockage. Even the trimmings from meat, cream, butter, and oils that you clean off your plate can contribute to a clogged sink.

2. Hair

Hair can accumulate in your drain, creating a slow flow or totally blocking the drain. Hair comes out naturally, but you can take steps to prevent an excessive amount of hair from going down the drain. Pet cleaning can be a major source of shedding hair and you should be mindful of how you're disposing of your pet's hair.

3. Food

You should avoid letting chunks of food go down the drain and can cause blockages. Also, if the food gets stuck in the drain, the food will go rotten and create a terrible smell.

4. “Flushable” wipes

Just because something is capable of going down the toilet, it doesn't mean it should be called flushable. Toilet paper is specifically designed to break down in water, but moist wipes and paper towels aren't designed to break down in water and will stay in your pipes for a long time, causing a blockage.

5. Hygiene Products

Feminine hygiene products and baby wipes are not biodegradable and have a remarkable ability to block drains. Flushing these down the toilet is terrible for your plumbing.

6. Tree Roots

Tree roots seeking water can find their way into your pipes and sewer mains, blocking your drains and causing an underground leak. If you live in an area with many trees with deep roots, you should have your pipes inspected if you've noticed any changes to your water pressure.


Our Top 3 Tips on How to Clean Your Shower Head

How to Clean Your Shower Head:

1. Massage the Nozzles

Massage each of the rubber nozzles to dislodge the mineral build-up inside. You can also use a toothbrush to gently scrub each nozzle.

2. Soak the Shower Head in Vinegar

Get a plastic bag, fill it with vinegar and tie it around the shower head using a rubber band. Leave the bag around the shower head for a few hours, remove the bag and let the show run for a few minutes to clear out the vinegar.

3. Clean the Filter Screen

This involves partially disassembling the shower head and you should refer to the shower head's instruction manual. You'll likely be able to find instructions online or by contacting the customer service department of the manufacturer.

Once you've removed the filter screen, run it underwater for a few minutes and use a toothbrush to gently brush out any mineral deposits. Place the filter screen back into the shower head and re-install it.


How to Increase Shower Pressure

1. Clean Your Shower Head

Try cleaning your shower head to remove any mineral build-up inside of the nozzles.

2. Replace the Shower Head

If your shower head is looking a bit old and worn out, it could be the cause of your low water pressure, have it replaced with a new one.

3. Install a Shower Pump

When you're serious about cranking up your shower's water pressure, install a shower pump. This device activates when the water on your shower is turned on.

As the water travels from your tank to your shower, it will go through the shower pump. A properly installed pump will increase the water pressure of your shower.

But if the water pressure issue isn't diagnosed properly, you don't know what is causing the lack of water pressure in the first place. It's best to get a trained plumber to come out and let you know what the issue is.


How Long Do Hot Water Systems Last?

Broadly speaking, a hot water system should last between 8 to 20 years, but this depends on the type of hot water system you have and if you have a plumber come and service the system every couple of years.


How Long Do Electric Hot Water Systems Last?

Electric hot water systems have an average life expectancy of between 10 to 15 years.


How Long Do Gas Hot Water Systems Last?

The life expectancy of gas systems is a bit shorter at between 8 to 12 years.


How Long Do Instant Hot Water Systems Last?

Instant hot water systems have a longer life expectancy compared to the water tank gas and electric options, lasting between 12 to 20 years.


How Long Do Solar Hot Water Systems Last?

A Solar Hot Water System has a life expectancy between 12 to 20 years.

Although, with regular maintenance of your hot water system from a trained plumber, you can expect your hot water system to last longer than the expected average.


What Causes the Hot Water Pipe Knocking & Banging Sound?

The knocking and banging sound coming from your pipes is referred to as a “Water Hammer”. Water hammering happens when a valve suddenly closes, forcing the water currently flowing through the pipe to collide with the closed valve. This collision creates a shockwave that shakes your pipes, creating the banging noise.

On top of the scary noises, this forceful vibration can damage your pipes over time. This problem can be solved by installing a water hammer arrestor. This system reduces the impact of the rushing water by using a sliding piston.

If you believe this noise is progressively getting worst or the vibration is excessive, give the team at Jetset Plumbing a call.


How to Adjust Hot Water Temperature

If you plan on tinkering with your hot water system, you need to be careful. A good rule of thumb is that if it requires any tools, you'd best get a plumber.

Each hot water system is a little different, but some have a thermostat you can adjust that is easily assessable. You should refer to the owner's manual or contact the manufacturer for instructions.

Typically, there is a temperature knob found under the access panel. The knob will have some numbers on it, the higher the number the hotter the water. Turn the knob to your desired setting and test to see how hot the water is.


Do You Have a Call Out Fee?

No. Jetset Plumbing offers flat rate servicing. Call one of our friendly team members to discuss an estimate for your plumbing issue on 1800 443 996.


How Can I Turn Off My Water in An Emergency?

You can find the water main shut-off valve in a few places.

In a house, it can typically be found near the front of the property, near the property boundary, covered with a small metal or plastic lid on the ground. Take off the cover (you might need a screwdriver to lever it open.) Turn the tap to the off position to turn off the water.

In unit blocks and townhouses, the shut-off valve might be located elsewhere on the property, possibly in a cupboard. Contact your landlord or body corporate and they'll be able to tell you where it is.

If you're having difficulty finding the shut-off valve, call Jetset Plumbing on 1800 443 996 and our friendly staff will help you out.


What is Pipe Relining?

Pipe relining uses an epoxy resin liners to create an extremely strong, new inner pipe within cracked or broken pipes.

This keyhole technology avoids the need to dig up and replace the pipe. This means that businesses can get back to work faster (saving time and money), and you and your family can get back to using your plumbing in just a few hours.


What Are the Benefits of Pipe Relining?

1. It Solves a Wide Range of Pipe Issues.

Pipe relining can solve a variety of pipe issues. Cracks, deformities, leaks, rust, and breakage are all easily repaired with the proper materials and methods.

2. It's Cheaper

If you don't want to spend the money needed to replace the entire pipe system, pipe relining is a cost-effective solution. It's also relatively quick, which means labour costs won't be as high as with full pipe replacement. The materials used will also not break the bank. When you combine these benefits with the fact that no substantial construction work is required, pipe relining is often far less expensive.

3. It's Fast and Convenient

You may think that any work involving plumbing pipes will be time-consuming. This is generally true, especially when considering pipe replacement, excavation, and construction work. Pipe relining is an exception since it eliminates the need for extensive excavations, pipe removal, and replacement. This saves time spent waiting, overseeing repairs, and plumbing downtime. Downtime should always be kept to a minimum when it comes to your plumbing, especially when it's going to impact your business.

4. No Need to Dig Up and Damage Your Property

If you're worried about the damage and noise that your pipe repairs can produce, don't be! Because there is no significant excavation or construction required. pipe relining minimises disturbance or harm to the surrounding region and eliminates noise. This is especially true if the pipe runs under your house or driveway.

5. It's Highly Durable and Long Lasting

A relined pipe will last for decades. The materials used are typically stronger than the original pipe, making your pipes more resistant to damage. It also provides you with peace of mind because you won't have to worry about your pipes.

Jetset Plumbing offers a 25-year guarantee on our workmanship and pipe relining products.


When Do I Need Pipe Relining?

If your property is experiencing plumbing blockages, leaks, generating unusual sounds, odours, or sink holes are forming, it may be time to consider pipe relining.

If you feel this is the case, our team of pipe relining experts can use CCTV pipe inspection cameras to look for any obstructions or damage. Using water jetting / pipe cleaning equipment, we may clear up the region for a thorough examination to determine if pipe relining is the best option.


How Long Does Pipe Relining Take?

When compared to trench excavation and replacement, pipe relining is quick and easy. Most relining can take anywhere from 4 hours to a day, depending on the severity of the damage, length of repair, and placement of the pipes. Larger commercial jobs may require more time.


What is the Process of Pipe Relining?

Our Pipe Relining process is completed through a 6 step process.

Step 1

Our process begins with an in-depth customer consultation.

The drain is then water jetted with our high pressure 5000 PSI drain cleaner to remove any blockages such as tree roots and clean the line.

Step 2

We inspect the entire pipe with a CCTV drain camera to assess and locate any issues, such as holes or cracks.

Step 3

A custom-made bladder and liner are moved down the drain and positioned over the damaged area.

Step 4

The bladder is inflated with compressed air, which causes the epoxy resin-filled liner to mould and bind to the existing pipe internally.

The liner is allowed to cure, resulting in a new solid pipe within the pipe.

Step 5

When the liner is ready, the bladder is deflated and removed, leaving the freshly formed pipe in place.

Step 6

A final CCTV inspection is performed, and the pipe is now fully functional.


Are All Pipe Relining Services the Same?

No.

Here at Jetset Plumbing, we use top-tier pipe relining technology to ensure long-lasting and highly durable pipes.

Brawoliner are the world leader in pipe relining technology and we've found them to be far superior to other pipe relining brands used by many other plumbers. And that's why we exclusively use Brawoliner pipe relining.

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