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Our Happy Customers

With more 5 Star reviews than any other plumbing company.
More locals choose us.


Google Rating
4.8 Star rating 3,582 Google Reviews
4.8 Stars based on
3,582 Google Reviews!
Rylee, Jem and Dan were fantastic. Really friendly and transparent in all work required. Were able to fix our issue - so happy! Highly recommend them for any plumbing job
Great service
EDIT: Make sure to read to the end for the resolution and why I re-rated them from 1 star to 5 stars Jetset replaced a cracked sewer pipe for me on 13th August 2020 and charged me over $10,000 Whilst taken aback by this, I knew no different at he time. They wanted to charge more on top because they wanted me to pay to have my established Palm tree disposed of, when I queried why it was so expensive they said because they were disposing of it in Brisbane because that is where the truck driver is from (Since when is his location an impact on my costs?). When I told them to take it off the truck and my gardener would remove for free, they backpedaled very quickly and said they would do that part for free (Established palms go for a pretty penny when resold so I am told more recently). The repair was supposed to come with annual inspections and cleanout of the repaired area. This happened ONCE. Now, 3.5 years later our drains started blocking. We called a different plumber who scoped the repaired area. he has he informed me of the following: 1) That original repair should have been no more than $4,000 - $4,500 INCLUDING the tree removal. 2) The recent blockage is because the repair (which I have the camera footage of) is of terrible workmanship and was commented thus: "Junction appears to be flat before it runs into the earthenware this is likely to buildup and caused the blockage". My recent plumber was amazing and built me a little jetting tool that should be enough for me to just spray the area myself every year or so to keep it clear. But honestly, why should I have to do this on a $10,000 repair job? I will never use Jetset again, I will never recommend them to anyone, in fact, I will strongly recommend to everyone that they avoid this company at all costs. Update: Within a couple of days of posting this review I received a call from Jetset to see how they could assist and possibly change my feeling like they had failed me. First up, I was thanked for the honest feedback and they were very specific that they don't want me to delete or change my review but if I feel like I have been adequately taken care of after the process just to add an update. This gave me more confidence with this business as they aren't trying to hide anything or buy good reviews, more they are trying to show that like anyone, they can make mistakes from time to time but it's in our resolution of mistakes that we really show what we are made of. Jetset explained that I would be reimbursed for the most recent plumber I called out no questions asked as they can see they failed to send a plumber out each year for a complimentary inspection and this could have been avoided. There has been a system issue impacting a small number of users (me included) where we dropped off the scheduling system *If this has happened to you, CALL THEM, they will resolve it*. An experienced plumber was organized to come to mine within a couple of days to inspect the work that had been carried out prior and to talk me through everything so that I have an understanding of what I paid for and if it is indeed fair (it is). He noted a small change that could be made and sent another plumber out the same day to sand some resin and bur from around the repair site to ensure the smoothest path to the sewer possible. Of course none of this cost me anything. The only thing that couldn't be explained was the initial request to charge me for tree disposal. I have my own thoughts on this but it isn't against Jetset Plumbing the business. I have been further (unexpectedly) compensated for the inconvenience and time to a level I am extremely happy with. When it comes to mistake resolution, Jetset have the right people (I dealt with Jake and Jordyn) to guide you through and help get the customer to a point where they are satisfied that they have been taken care of. Thankyou Jetset for understanding and resolving my issue. After yesterdays service and thorough explanation, I would actually recommend Jetset Plumbing as a great choice for plumbing needs in the future.
Thank you Ben and Bailey for fixing our leak that was hidden under concrete. No complaints or fuss made, just smiles, professionalism and a nice tidy site on completion. Jetset plumbing never disappoints. Many thanks Sandy
I had a very leaking water meter which my first call Jetset plumbing when Jem arrived he checked out the problem and before he went to get the materials he needed he asked me if I had any other things I needed him to look at.So I had a minor problem with my push down plug in my vanity so we went upstairs to take a look.Jem also took a look under the vanity to find my flick mixer hose were only a matter of weeks away from blowing out which if this had happened it would have done major damage to upstairs and downstairs especially if we were a sleep or nobody at home.This why I love Jetset Plumbing these guy are always on the ball and the only company I will ring for my plumbing needs
Thanks again Joe and Jaidyn for fixing/replacing our hot water system and low pressure taps! Always helpful and really knowledgable. So nice of Joe to remember me as well from 2 years ago when he installed our fridge water system!
They came promptly and did the work in an efficient manner. Best of all they cleaned up the garden after replacing the storm water pipes. You can barely tell anything had been disturbed.
Ben did a great job!
Arrived early. Absolutely delighted with service and result.
Jaidyn was super nice and friendly; turned up on time and had my toilet fixed within 2hrs (which included going to get the parts). Also gave quotes on a couple of other plumbing issues, with no pressure to book in a date. Will definitely use this company again.
Ben was very prompt and thank you for the job well done!!
Ben came by today, a same day we called! Fixed our leaked and got it all sorted in minutes! Thanks Ben.