Have you had trouble with various plumbing companies in the past? Are you looking for a company that you can always rely on? Look no further! Here, we have listed the top 6 qualities that you should look for in a plumbing company to cater for all your needs as well as provide you with a high quality level of service.
Here at Jetset Plumbing, we pride ourselves on our customer service as we know that our customers are the foundation of our company and paramount to our longevity. By providing top quality service you can be assured that your troubles will be solved as quickly and seamlessly as possible.
Our bookings department will be your first point of call and here, the experienced receptionists will guide you through your plumbing troubles by asking questions specific to your issues as to find the best solution tailored for your needs. You can book plumbing jobs through Jetset Plumbing by use of our online booking form, alternatively you can also get in contact with our receptionists simply by phone. We have a guaranteed response time of one business day and endeavour to provide solutions to all your issues.
Our plumbers call our customers 20 to 30 minutes prior to arrival to the property to let you know they're on their way. If you currently own a rental property, our plumbers will liaise with you to keep you informed and updated as to the progress at your tenanted property. Whether you have in mind the product you are after or are unsure as to which is best for you, our plumbers are issued with iPads which enables them to walk you through the process of selecting the best product for you. After the job is completed, our plumbers carry facilities that allow you to make a payment with either card or cash and both invoices and quotes are emailed on job completion to the customer. We also have a customer guarantee that our plumbers will always come back to the property if a problem was to occur.
Jetset Plumbing uses leading technology which enables us to be at the forefront of the plumbing industry and allows us to provide services to our customers that other companies would not even be able to attempt.
Our high frequency Ultrasonic Leak Detecting Device allows our plumbers to pinpoint the exact location of a leak by employing a device that translates the sometimes undetectable high frequency sound to a pitch that can be interpreted by our plumbers. Once the plumbers have detected the leak, they tailor an approach specific to the needs of your leak.
Our High Pressure Water Jetting equipment is used to clear pipes of blockages and debris, this equipment is used in conjunction with the CCTV Drain Camera, the high pressure water jetter clears blockages—including roots, from inside the pipe. Our water jetter's expel water at 5000 psi — equivalent to the pressure of 523 elephants sitting on a 6 foot person!
Jetset Plumbing uses a CCTV Drain Camera to diagnose and clear blocked drains. When our plumbers are called out to fix a blocked drain, they will use the high pressure water jetter to clear the blockage and once this is completed, the CCTV camera will be fed down to ensure the condition of pipe. Customers can view the CCTV feed with the plumber to ensure peace of mind, if the pipe is cracked or otherwise damaged, the sensor on the tip of the camera tells the plumber the exact location of the damage, eliminating all of the guesswork and creating an efficient job.
With over forty years of plumbing experience under our belt, you can be assured that when you choose us to carry out your plumbing jobs, you will be in the best hands. Our knowledgable plumbers have completed all the necessary qualifications to be certified in their field of expertise (gas-fitters, hot water system specialists and blocked drain specialists). With the majority of the plumbers we have employed having over 10 years experience in the plumbing industry, you can be rest assured that when you need a job to be carried out, it will be completed to the best ability.
Jetset Plumbing prides itself on its heavy involvement within the community as well as its charity work, as a heavy presence in South-East Queensland we believe it is essential for us to give back to the community. Some of the local sporting clubs Jetset Plumbing has been and continued to be involved with are; Burleigh Bears Football Club (10 years), multiple local surf-life saving clubs (10 years), the Disabled Surfers Association, the Ronald McDonald House as well as many others. Among these, Jetset Plumbing is also proud to say that they have assisted many budding young sports people in their aspirations to achieve great things in sport. This has been done by providing equipment such as surfboards, surf skis, nipper boards and sporting apparel.
Jetset Plumbing understands that allowing a stranger into your home or business can sometimes be unnerving and because of this, we have stringent policies in place that all of our employees comply to. Before we hire anyone, they are subject to a background check to ensure that we are hiring only those who will benefit the Jetset workplace.
Our company is fully licensed and insured in all relevant areas including public liability and professional indemnity, we understand that unforeseen circumstances can occur and therefore are completely prepared to mitigate through these problems if they were to arise.
Our customers are our number one priority.
Jetset Plumbing prides itself on its' after sales service as we value our customers and want you to be fully satisfied with the job you have entrusted us to carry out. It is our promise to you that if you do have an issue, by all means let us know as we want it resolved as quickly as possible. Maintaining a long-term relationship with you is paramount. We are proud of our company and take pleasure in leaving our customers happy. We consider the highest compliment a referral. When you share a positive experience with someone you know, we at Jetset Plumbing can be satisfied that our job is done.