5.0
Ruth Jurd
May 15, 2024
Ben was fast, efficient and informative when I had to get my dishwasher connection tap replaced.
5.0
Sandhya Mistry
May 17, 2024
Thank you Ben and Bailey for fixing our leak that was hidden under concrete. No complaints or fuss made, just smiles, professionalism and a nice tidy site on completion.
Jetset plumbing never disappoints.
Many thanks
Sandy
5.0
Dellwyn McVean
May 15, 2024
Howie came today to give me a quote for a new Hot Water System
I was immediately impressed
He let me know when he would be arriving- which was earlier than expected
He had such a friendly and courteous manner
Got straight on the job - I accepted the quote as I had full confidence that he was sincere and would do a professional job
He was able to fit the HWS straight away
He also pointed out that I needed to replace my Electrical Box as it was out of date - so I agreed
He was able to contact Layla who came within the hour to give me a quote for a new one - which will be installed tomorrow
Layla was also extremely knowledgeable and very pleasant to deal with
They were both extremely happy to be working for Jet Set Plumbing which is good to see
Both these gentlemen are an asset to your Company and I will certainly be recommending them to my friends
Extremely good service - well done
5.0
Eva Chin
May 16, 2024
Highly recommend Ben and Jaiden from Jetset plumbing. We required some emergency assistance and after calling multiple plumbers over two days, Jetset was able to attend on the morning and complete the job within the morning.
Extremely professional, polite and efficient. The works were completed to a great standard. They tidied up after they were done and they have a shoes off policy and carried their shoes to the bathroom when they needed them, which we appreciated a lot.
This was our second time using Jetset and we would definitely use them again. Thanks Ben and Jaiden - great to have running water again!
5.0
Annabel
May 17, 2024
Electric hot water system replacement went smoothly from start to finish. Cost was cheaper than another quote I got and everything was done quickly and effeciently within the day. Thank you to Joe and Nathan for the excellent work and patiently explaining and answering all my questions. Cheers to the Jetset plumbing Team!
5.0
Peter Alexander
May 20, 2024
Ben was very prompt and thank you for the job well done!!
5.0
Stuart Anderson
May 15, 2024
Jetset have been my go-to plumbers for many years. The latest work they did was replacing a 24 year old hot water heater with a nice new (and more efficient) system. The work was done on-the-day and we had hot water again the same evening.
5.0
Dan Donoghue
May 21, 2024
EDIT: Make sure to read to the end for the resolution and why I re-rated them from 1 star to 5 stars
Jetset replaced a cracked sewer pipe for me on 13th August 2020 and charged me over $10,000 Whilst taken aback by this, I knew no different at he time.
They wanted to charge more on top because they wanted me to pay to have my established Palm tree disposed of, when I queried why it was so expensive they said because they were disposing of it in Brisbane because that is where the truck driver is from (Since when is his location an impact on my costs?). When I told them to take it off the truck and my gardener would remove for free, they backpedaled very quickly and said they would do that part for free (Established palms go for a pretty penny when resold so I am told more recently).
The repair was supposed to come with annual inspections and cleanout of the repaired area.
This happened ONCE.
Now, 3.5 years later our drains started blocking. We called a different plumber who scoped the repaired area. he has he informed me of the following:
1) That original repair should have been no more than $4,000 - $4,500 INCLUDING the tree removal.
2) The recent blockage is because the repair (which I have the camera footage of) is of terrible workmanship and was commented thus: "Junction appears to be flat before it runs into the earthenware this is likely to buildup and caused the blockage".
My recent plumber was amazing and built me a little jetting tool that should be enough for me to just spray the area myself every year or so to keep it clear. But honestly, why should I have to do this on a $10,000 repair job?
I will never use Jetset again, I will never recommend them to anyone, in fact, I will strongly recommend to everyone that they avoid this company at all costs.
Update: Within a couple of days of posting this review I received a call from Jetset to see how they could assist and possibly change my feeling like they had failed me.
First up, I was thanked for the honest feedback and they were very specific that they don't want me to delete or change my review but if I feel like I have been adequately taken care of after the process just to add an update.
This gave me more confidence with this business as they aren't trying to hide anything or buy good reviews, more they are trying to show that like anyone, they can make mistakes from time to time but it's in our resolution of mistakes that we really show what we are made of.
Jetset explained that I would be reimbursed for the most recent plumber I called out no questions asked as they can see they failed to send a plumber out each year for a complimentary inspection and this could have been avoided. There has been a system issue impacting a small number of users (me included) where we dropped off the scheduling system *If this has happened to you, CALL THEM, they will resolve it*.
An experienced plumber was organized to come to mine within a couple of days to inspect the work that had been carried out prior and to talk me through everything so that I have an understanding of what I paid for and if it is indeed fair (it is).
He noted a small change that could be made and sent another plumber out the same day to sand some resin and bur from around the repair site to ensure the smoothest path to the sewer possible. Of course none of this cost me anything.
The only thing that couldn't be explained was the initial request to charge me for tree disposal. I have my own thoughts on this but it isn't against Jetset Plumbing the business.
I have been further (unexpectedly) compensated for the inconvenience and time to a level I am extremely happy with.
When it comes to mistake resolution, Jetset have the right people (I dealt with Jake and Jordyn) to guide you through and help get the customer to a point where they are satisfied that they have been taken care of.
Thankyou Jetset for understanding and resolving my issue. After yesterdays service and thorough explanation, I would actually recommend Jetset Plumbing as a great choice for plumbing needs in the future.
5.0
The Beasts
May 15, 2024
Ben was amazing. He explained everything that he was doing and what needed to be done. Great fast service.
Ben and Bailey are an asset to the company.
5.0
Alicia-Boe Neal
May 20, 2024
Ben came by today, a same day we called! Fixed our leaked and got it all sorted in minutes! Thanks Ben.
5.0
Cheryl Cox
May 17, 2024
Arrived early. Absolutely delighted with service and result.
5.0
brian mason
May 17, 2024
Great tradesmen pleasant and did the job neatly and no mess