5.0
Garry Kettles
May 19, 2024
I had a very leaking water meter which my first call Jetset plumbing when Jem arrived he checked out the problem and before he went to get the materials he needed he asked me if I had any other things I needed him to look at.So I had a minor problem with my push down plug in my vanity so we went upstairs to take a look.Jem also took a look under the vanity to find my flick mixer hose were only a matter of weeks away from blowing out which if this had happened it would have done major damage to upstairs and downstairs especially if we were a sleep or nobody at home.This why I love Jetset Plumbing these guy are always on the ball and the only company I will ring for my plumbing needs
5.0
Peter Alexander
May 20, 2024
Ben was very prompt and thank you for the job well done!!
5.0
Cheryl Cox
May 17, 2024
Arrived early. Absolutely delighted with service and result.
5.0
Sandhya Mistry
May 17, 2024
Thank you Ben and Bailey for fixing our leak that was hidden under concrete. No complaints or fuss made, just smiles, professionalism and a nice tidy site on completion.
Jetset plumbing never disappoints.
Many thanks
Sandy
5.0
Ruth Jurd
May 15, 2024
Ben was fast, efficient and informative when I had to get my dishwasher connection tap replaced.
5.0
Dan Donoghue
May 21, 2024
EDIT: Make sure to read to the end for the resolution and why I re-rated them from 1 star to 5 stars
Jetset replaced a cracked sewer pipe for me on 13th August 2020 and charged me over $10,000 Whilst taken aback by this, I knew no different at he time.
They wanted to charge more on top because they wanted me to pay to have my established Palm tree disposed of, when I queried why it was so expensive they said because they were disposing of it in Brisbane because that is where the truck driver is from (Since when is his location an impact on my costs?). When I told them to take it off the truck and my gardener would remove for free, they backpedaled very quickly and said they would do that part for free (Established palms go for a pretty penny when resold so I am told more recently).
The repair was supposed to come with annual inspections and cleanout of the repaired area.
This happened ONCE.
Now, 3.5 years later our drains started blocking. We called a different plumber who scoped the repaired area. he has he informed me of the following:
1) That original repair should have been no more than $4,000 - $4,500 INCLUDING the tree removal.
2) The recent blockage is because the repair (which I have the camera footage of) is of terrible workmanship and was commented thus: "Junction appears to be flat before it runs into the earthenware this is likely to buildup and caused the blockage".
My recent plumber was amazing and built me a little jetting tool that should be enough for me to just spray the area myself every year or so to keep it clear. But honestly, why should I have to do this on a $10,000 repair job?
I will never use Jetset again, I will never recommend them to anyone, in fact, I will strongly recommend to everyone that they avoid this company at all costs.
Update: Within a couple of days of posting this review I received a call from Jetset to see how they could assist and possibly change my feeling like they had failed me.
First up, I was thanked for the honest feedback and they were very specific that they don't want me to delete or change my review but if I feel like I have been adequately taken care of after the process just to add an update.
This gave me more confidence with this business as they aren't trying to hide anything or buy good reviews, more they are trying to show that like anyone, they can make mistakes from time to time but it's in our resolution of mistakes that we really show what we are made of.
Jetset explained that I would be reimbursed for the most recent plumber I called out no questions asked as they can see they failed to send a plumber out each year for a complimentary inspection and this could have been avoided. There has been a system issue impacting a small number of users (me included) where we dropped off the scheduling system *If this has happened to you, CALL THEM, they will resolve it*.
An experienced plumber was organized to come to mine within a couple of days to inspect the work that had been carried out prior and to talk me through everything so that I have an understanding of what I paid for and if it is indeed fair (it is).
He noted a small change that could be made and sent another plumber out the same day to sand some resin and bur from around the repair site to ensure the smoothest path to the sewer possible. Of course none of this cost me anything.
The only thing that couldn't be explained was the initial request to charge me for tree disposal. I have my own thoughts on this but it isn't against Jetset Plumbing the business.
I have been further (unexpectedly) compensated for the inconvenience and time to a level I am extremely happy with.
When it comes to mistake resolution, Jetset have the right people (I dealt with Jake and Jordyn) to guide you through and help get the customer to a point where they are satisfied that they have been taken care of.
Thankyou Jetset for understanding and resolving my issue. After yesterdays service and thorough explanation, I would actually recommend Jetset Plumbing as a great choice for plumbing needs in the future.
5.0
Annabel
May 17, 2024
Electric hot water system replacement went smoothly from start to finish. Cost was cheaper than another quote I got and everything was done quickly and effeciently within the day. Thank you to Joe and Nathan for the excellent work and patiently explaining and answering all my questions. Cheers to the Jetset plumbing Team!
5.0
Alicia-Boe Neal
May 20, 2024
Ben came by today, a same day we called! Fixed our leaked and got it all sorted in minutes! Thanks Ben.
5.0
brian mason
May 17, 2024
Great tradesmen pleasant and did the job neatly and no mess
5.0
Katherine Roberts
May 20, 2024
I called Jetset at 7am this morning, thinking that it would be at least a few days before I could have someone come out and fix my hotwater system, they were at my house before 11am that same day.
Jayden and Joe were an amazing team who not only got rid of but also installed a new hot water system the same day which was located underneath my stairs in the most awkward postion.
Both were very professional and lovely to have within my home.
Cannot reccomend this company and their team more.
5.0
The Beasts
May 15, 2024
Ben was amazing. He explained everything that he was doing and what needed to be done. Great fast service.
Ben and Bailey are an asset to the company.
5.0
Aiko
May 15, 2024
Rhys, was exceptionally professional and gave a really clear explanation and suggestion for what work needed to be done. Everything was high quality and excellent, friendly customer service on the phones. And the price was reasonable, for top end service.
Thank you.